RMA

Supplier (The company where you bought the product)

Your Company (The company where the product is used)

Username/contact person

E-mail address to contact person

Phone number

Your mark

Product number ( found in product details, if not available, please write model name and colour )

Serial number ( normally found under the product )

Quantity

Number of parcels

Problem description ( for example if a specific key on the keyboard is not working, please specify which key. Do not just write keys broken )

Handling of goods in return

A RMA nr (Return Merchandise Authorization nr) will come in the confirmation e-mail confirming that we have received your service request. We will process your request promptly, normally within 7 days. When communicating with us refer to this RMA nr.

How we handle your request and our standard terms:
If product has a problem and you have sent it in return to us together with RMA nr that will be generated from this report , we repair the product and send it in return to “delivery address” given above. To do so this requires that we still carry the product in our product line. If we do no longer carry the product/or have spare parts and the problem is covered by warranty we might choose to replace the unit with a newer version of the product. Warranty is then still counted from original purchase date.

Your choice of handling:

We can provide new product and add delivery note for you to return the faulty product free of charge along with RMA nr. If it turns out that the problem is not covered by warranty we then invoice our recommended sales price plus shipping cost for the new product already delivered. Product can be invoiced if old unit is not returned with in 2 weeks after having been replaced.

Send us the product along with RMA nr and we will repair the product or replace it with new unit if covered by warranty. If problem is not covered by warranty we will charge 75% of recommended sales price for the repaired/replaced unit.

Send us the product along with RMA nr and we will repair the product or replace it with new unit if covered by warranty. If product is not covered by warranty AND user does NOT want it repaired or replaced to discounted cost the product will be taken care of and disassembled parts will be recycled. A handling and “investigation” cost of 500SEK will then be charged. We will report problem description along with the invoice.